Donald Leatherwood

Systems Administrator

Technical Skills

Virtualization, Consolidation, Hyper-V, Server 2012, Server 2008, Systems Center 2012, VMware, Cisco, Routers, Switches, Wireless Networks, Access Points, Firewalls, Storage Area Networks, iSCSI, Windows Server, Active Directory, Group Policy Management, Exchange Server, Anti-Virus, Backups, System Upgrades, PC Repair, Printers, WSUS, Business Continuity, Off-Site Replication, Redundancy, PCI, HIPAA, Backup Exec, Acronis, P2V Migration

Hyper-V, Server 2012, Virtualization,

Expert

Systems Center 2012, Data Storage

Adept

VMware, Backups

Above Average

Cisco iOS, Exchange

Average

Work Experience

8 years of IT Experience ranging from Helpdesk to Systems Administration.

Systems Administrator

DATAMARK Inc.

October 2012 - Present

Responsible for the research, development and implementation of IT solutions to turn IT from a cost-center to a revenue generating profit-center.

  • Saved company in excess of 1 million dollars by developing an in-house Server and Desktop Virtualization solution;
  • Worked closely with both internal and external clients to develop IT solutions based on client needs;
  • Planned and executed migration from a Server 2003 Domain Functional Level to Server 2012;
  • Reduced operating costs by consolidating solutions from multiple vendors and/or developing in-house solutions;
  • Worked closely with sales and marketing departments to develop marketing materials ensuring clients were aware of companies IT solutions;

Remote Systems Administrator

Telenetwork

March 2011 - October 2012

Remote administration, maintenance and monitoring of over 500 servers/network devices.

  • Ensured WSUS and Anti-Virus updates to Servers and Workstations were maintained at 99%+;
  • Monitored and generated reports of server health and performance based on company baselines and metrics, took action when necessary to resolve issues;
  • Ensured backups and system-state snapshots were being performed successfully and on schedule;
  • Monitored network router and switch uptime as well as WAN link utilization, packet-loss and congestion;

FiOS Network Technician

Verizon

March 2006 - December 2007

Provided 2nd and 3rd level technical support for issue relating to the Verizon FiOS network.

  • Provided excellent customer service to both internal and external clients and customers;
  • Excelled at rapid and precise troubleshooting of end to end network issues from central office to demarcation point;
  • Kept detailed records of all incidents using oral and written communication;

Certifications

“I have never let my schooling interfere with my education.” ― Mark Twain

  • Microsoft MCSA 2012;
  • CompTIA: Security+ 2013;
  • CompTIA: A+ 2013;
  • CompTIA: A+ 2009;
  • CompTIA: A+ 2005;

Education

“I learn, I earn.” ― Santosh Kalwar

Western Technical College

Associates of Occupational Studies - Information Systems and Security

2013

United States Army

Basic and Advanced Individual Training

2007